Effective Date: June 2024

1. Shipping Methods and Costs

  • Options: We offer a range of shipping options to meet your needs. Shipping costs are calculated at checkout based on the weight of your order and your shipping location.
  • Cost: You can view available shipping options and costs at checkout.

2. Free Shipping

Eligibility: Free standard shipping is available for orders over $100. This offer applies to orders within the USA, Canada, and Mexico. For international orders, the offer may vary and will be specified at checkout. The order total must be $100 or more after any discounts and before taxes and shipping charges.

3. Processing Time

  • Standard Processing: Orders are typically processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.

4. Delivery Time

– USA:

  • Standard Shipping: 5-7 business days
    • Expedited Shipping: 2-3 business days
    • Express Shipping: 1-2 business days
  • Canada:
    • Standard Shipping: 7-10 business days
    • Expedited Shipping: 3-5 business days
    • Express Shipping: 2-3 business days
  • Mexico:
    • Standard Shipping: 10-15 business days
    • Expedited Shipping: 5-7 business days
    • Express Shipping: 3-5 business days
  • International:
    • Standard Shipping: 10-20 business days
    • Expedited Shipping: 5-12 business days
    • Express Shipping: 5-7 business days ### 5. Tracking

Once your order is shipped, you will receive a tracking number via email. Use this number to track your shipment on the carrier’s website.

6. International Shipping

We offer international shipping to select locations. Shipping costs and delivery times vary based on the destination. Customs duties, taxes, and fees are the responsibility of the customer.

7. Shipping Restrictions

  • USA: We do not ship to P.O. boxes or military APO/FPO addresses.
  • Canada and Mexico: We do not ship to P.O. boxes or remote areas where delivery is not feasible.
  • International: We do not ship to countries or regions where legal or logistical restrictions apply.

8. Lost or Damaged Packages

If your package is lost or damaged during shipping, contact us immediately at Info@mindbodyscale.com. We will work with the carrier to resolve the issue and ensure you receive your order.